Shipping Policy

Once your order is placed, you'll receive an email confirmation with your order number and the full details of your purchase. We begin processing orders immediately to ensure timely delivery. Each product may have a unique shipping timeline based on its design complexity, which will be mentioned on the respective product page.

General Dispatch Time:
Most orders are dispatched within 5-7 business days of order placement.

Important Note:
Some made-to-order or intricate designs may take up to 30 business days to be delivered. Kindly refer to the product page for specific timelines.


International Shipping

All international orders are shipped on a Delivered Duties Unpaid (DDU) basis. This means:

  • Product prices listed do not include customs duties, import taxes, or local sales taxes.

  • As the recipient, you are responsible for paying these charges upon delivery to release your order from customs.

Refund Policy

If you have received a defective or damaged product, we are here to help.

Please Note:

  • Refunds are not accepted for size-related issues due to incorrect ordering. Kindly refer to our size chart before placing your order.

  • Our return policy does not cover products ordered in the wrong size or style.

Return Timeline:

  • Return requests are processed within 5–7 business days.

  • Once the returned product passes our quality check, your refund will be initiated within 2–3 business days.

Need help?
Call/WhatsApp: +44 7577 328306
Email: thencsstudio@gmail.com